FAQ 

 

 

why do I need ERP for ? 

 

• Organize your Trade to be more efficient & integrated 
• Achieving increased sales and increased growth that will be reflected in your profits
• Fix any problems in your commerce operations & prevent any loss 
• Put an end to losses Loss and Mess organizations in (Sales – shipping – Return)

Why should I leave any Systems other than Vowalaa ? 

 

Because our system is unique with :

1. It contains all the Modules that the merchant needs daily in managing his trade 
2. built by merchants 
3. The Modules are integrated with each other
4. The platform is integrated with other service providers that the merchant deals with, such as shipping and payment companies 
5. Prices are very competitive 

 

 

why should you use Vowalaa and what is the benefits? 

 

• Provides a synchronized and interconnected system with all their business operations from the beginning of the sales cycle to its end 
• Addresses the problems of poor productivity 
• Helps to raise profits 
• Works to reduce and control financial and product losses 
• Take control of shipping and returns issues 

 

 

 

Is the price fair? 

 

Yes, it is competitive with the market solutions with how much value we put in our app and what can we provide for your trade 

 

I am using excel, is it enough? 

 

Not enough of course, Because errors that occur in data entry or during modifications may cause disasters that cannot be repaired later 

and these errors may not be noticed.

• In addition, Excel is intended only for the accounting part of the trade department, And not very efficiently
• Whereas the ERP system offered by Vowalaa is more specialized in managing all business operations, managing warehouses, accounts, sales, and shipping as well, Excel is for organizing data manually and without any harmony between departments and each other

 

Is my data safe? 

 

Your data is protected, preserved, and secured, and no one can view it except those with the Permissions authority to whom you, as a super admin, give them those Permissions 

 

 

What are the packages that you provide? 

 

We offer multiple choices of business packages

It varies according to the nature of your activity, the number of users, the number of products you work with, and the average number of monthly bills

In addition, each package contains the basics of the different system, such as: 

 

Does the system help me in the accounts? 

 

The system is equipped with two levels of accounts : 

• Simple accounts suitable for small business traders.
• advanced accounts, and these are suitable for medium and large trade entities. It includes everything the company needs from daily entries, an accounting tree, books, treasury, etc. . And all of this is interconnected with the reports and the rest of the trade systems and administrations that are inside Vowalaa platform applications

 

Does the system help me in retail sales? 

 

Yes, it provides you with full inventory management and tracking for each product and brand with a Pos for each branch and separate shifts for your cashiers 

 

Does the system help me in e-commerce sales? and how? 

 

 

 

What distinguishes Vowalaa platform in e-commerce? 

1. The system defines the responsibilities of every employee and draws a detailed and accurate framework 
2. Product life cycle is unique and the first of its kind 
3. Modules that fit and created for E-Commerce ( Affiliate / E-Commence manager / shipping manager ) and all integrated 
4. It contains all the Modules that the merchant needs daily in managing his trade
5. System integration (shipping companies and the payment methods.)
6. Specialized framework for every employee
7. Easy & ready to use and work on from day one. And fit packages for every business
8. Prices are very competitive 

 

What are the applications contained in Vowalaa platform that are distinguished from others in e-commerce? 

 

• Shipping manager 
• E-Commerce Manager 
• Affiliate Module 

 

Those have been built according to sellers needs wither in simplify their working steps or to enhance their operations and add more value to the business to gain profits and minimize the time / actions needs / work effort and reduces the loss 

 

Do I need previous accounting experience to work on the system? 

 

NO, you don't have full experience, just with little pet of knowledge, also with what we provide you with videos and Detailed explanation you will be to work with you needs from the system and you will be able to apply your accounts easily 

 

I heard about your order life cycle, so what is it ? 

 

It's a full module that gives you a full control and organizing steps for your sales 

With our unique cycle for tracking daily sales, from registration down the daily orders to complete the shipping process

And it's integrated with the rest of the system 

 

Is it integrated with e-stores (Shopify / Woo-commerce .. etc ) ? 

 

Yes, it's integrated with cs cart and shopify and   Woo-commerce 

 

Is it possible to link my own online store with the Vowalaa platform? 

  

we are capable of integrate with any privet e-store with our ready API integration with extra fees 

 

Can my e-store, retail, and S.Media sales be linked on the same platform? 

 

  Yes, you can do it, and you are apple to assign inventory and pos to each one off these pips 

 

The price is high and there are less expensive programs ? Why should I choose Vowalaa ? 

 

Comparing the price of Vowalaa’s monthly subscriptions with other systems is not a fair comparison. 

• First, because Vowalaa’s price is a competitive price specific to the market with the applications and features it offers to organize the management of business operations in e-commerce and retail
• Secondly, all the other programs in the Egyptian market are accounting programs only or warehouse management, sales and accounts .. without any integration or other commercial characteristics related to electronic commerce or the interdependence and integration of all commercial activity management in its current reality

 

What problems does it help me solve? 

 

• poor organization of stores and lost returns
• irregular e-commerce profits and sales
• poor communicate with shipping companies and delivering your orders
• tracking and collect your money from shipping companies or payment gates

 

 

Can I work and manage all off my  E-Commerce & Retail Daily Operations in One Platform?

 

Yes, you can do it with a sperate inventory to each branch and platform with a sperate and specialized Pos for each 

 

I work in e-commerce in Egypt/UAE/KSA, should I use Vowalaa ? 

 

Yes, you should because of:

 

1. We offer Arabic ERP platform specialized in managing the day-to-day operations of e-commerce
2. An Integrated Platform that enables you to take full control of all your entire e-commerce daily activities and manage all your trade form inventory to shipping
3. We can integrate with any shipping companies 
4. Our E-Commerce POS Manager have an addition that you will not find it anywhere else with (A unique cycle for tracking daily sales) which includes order registration & Confirmation and processing of daily orders from the warehouse to shipping 

Which we have made it integrated directly with shipping companies and payment gateways

 

How does Vowalaa help me with shipping and returns? 

 

• We have linked directly with the shipping companies so that you do not need to log into your account with the company, but you can export your orders directly to the company through Vowalaa
• You can follow the status of the shipment and receive it through the shipping manager in Vowalaa
• You can also know and follow up on returns through the shipping manager in Vowalaa
• You can follow up and collect your money through the shipping company without any delay

 

I own a shop and manage my sales through social media, so how can the two be linked and organized? 

 

Yes, you can with  extra fees